House Clearance Knightsbridge Terms of Service

These Terms and Conditions set out the basis on which House Clearance Knightsbridge provides waste collection, house clearance and related services within the United Kingdom. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the person, business or organisation requesting the services.

Company means House Clearance Knightsbridge, the service provider.

Services means waste removal, house clearance, bulky item collection, and any related services agreed between the Client and the Company.

Waste means household, commercial or other waste that the Company is lawfully permitted to collect, transport and dispose of under applicable waste regulations.

Scope of Services

The Company provides waste collection and clearance services, including but not limited to removal of household items, furniture, appliances, general waste and recyclable materials, subject to applicable law and licensing requirements.

The precise scope of the Services for a particular job will be set out in the booking confirmation, based on the information provided by the Client at the time of booking. The Company is not obliged to remove items or waste that fall outside the agreed scope or that cannot be safely or lawfully lifted, carried, transported or disposed of.

The Client is responsible for accurately describing the volume, type and location of waste, as well as any access issues, parking restrictions or special handling requirements. Where the information provided is incomplete or inaccurate, the Company may adjust the price, alter the scope of work, or decline to carry out part or all of the Services.

Booking Process

Bookings can be made by telephone, email, or other communication methods accepted by the Company. A booking is an offer by the Client to purchase Services in accordance with these terms and is subject to acceptance by the Company.

To make a booking, the Client must provide the following information.

Full name and contact details.

Service address and any specific access or parking information.

Type and approximate volume or weight of waste to be collected.

Preferred date and approximate time for the Service.

Any relevant constraints, such as property rules or time limits on loading or parking.

The Company will provide an estimated quotation based on the information provided. This quotation may be given as a fixed price or as a range depending on the estimated volume or nature of the waste. The Company reserves the right to revise the quotation if, on arrival, the waste differs materially from the description given, if additional items are to be removed, or if access is more difficult than previously indicated.

A booking is confirmed only when the Company has accepted the booking and provided confirmation to the Client, which may include confirmation of price, date and time window, and any special conditions.

Access, Parking and Site Conditions

The Client must ensure that the Company has safe and reasonable access to the property and waste to be collected at the agreed time. This includes making necessary arrangements for access to communal areas, lifts, stairwells, driveways, loading bays or any security gates.

The Client is responsible for ensuring that suitable parking or stopping space is available for the Company’s vehicle as close as reasonably possible to the collection point. Any parking charges, permits, congestion charges or similar costs incurred in relation to the provision of the Services may be charged to the Client in addition to the quoted price.

If access is restricted, unsafe, or significantly more difficult than described at the time of booking, the Company may charge a waiting fee, an additional labour fee, a higher service charge, or may cancel the Service and charge a call-out fee at its discretion.

Client Responsibilities

The Client is responsible for the following.

Ensuring they have authority to dispose of all items and waste presented for collection.

Separating any items which are not to be removed from those that are.

Identifying any hazardous, sharp, heavy or fragile items and informing the Company in advance.

Obtaining any necessary consents from landlords, building managers or other relevant parties for the Company to attend and carry out the Services.

Ensuring that all waste is accessible and, where agreed, bagged or prepared for removal in accordance with any instructions from the Company.

The Company may decline to remove items that it reasonably considers to be unsafe to handle, excessively heavy, contaminated, or prohibited by law or guidance. The Client remains responsible for any such items.

Waste Regulations and Prohibited Items

The Company operates in accordance with applicable UK waste management legislation and guidance. Waste collected by the Company will be transported to licensed facilities for recycling, reuse or disposal as appropriate.

The Company will not collect or transport certain items, including but not limited to.

Asbestos or materials containing asbestos.

Clinical or medical waste.

Chemicals, solvents, oils, fuels and certain liquids.

Pressurised containers, gas bottles or cylinders unless explicitly agreed.

Explosives, firearms, ammunition or illegal substances.

Waste electrical or electronic equipment that the Company is not licensed to handle.

Any other material classified as hazardous or requiring specialist handling beyond the Company’s authorisations.

If prohibited or undeclared hazardous items are presented for collection, the Company may refuse to collect them, adjust the price to include specialist handling or disposal, or cancel the Service. The Client may be liable for any additional costs, including site remediation, vehicle cleaning or regulatory charges, incurred as a result of such items.

Pricing and Payment

Prices are typically based on factors including volume of waste, weight, type of material, labour required, access conditions and distance from the vehicle to the collection point. The Company will communicate a price or pricing structure before commencement of the Service.

Unless otherwise agreed in writing, payment is due immediately upon completion of the Service. The Company may require a deposit at the time of booking, particularly for large jobs or commercial Clients. A deposit may be non-refundable in certain circumstances as set out in the cancellation section of these Terms and Conditions.

The Company accepts payment by methods communicated to the Client at the time of booking, which may include cash, card payment or bank transfer. The Company reserves the right to withhold waste removal until full payment is received, unless credit terms have been expressly agreed in advance.

Where credit terms are agreed, invoices are due for payment within the timescale stated on the invoice. If payment is not received by the due date, the Company may charge interest on the overdue amount and any reasonable costs incurred in recovering the debt.

Cancellations and Amendments

The Client may cancel or amend a booking by contacting the Company using the same method used to make the booking or any alternative method agreed by the Company.

For standard residential bookings, cancellations made more than 24 hours before the scheduled arrival time will usually be accepted without a cancellation fee. Cancellations made less than 24 hours before the scheduled arrival time may incur a cancellation charge, which may be up to the full estimated service price, particularly where the Company has incurred costs or turned away other work.

For larger or commercial bookings, or where a deposit has been taken, cancellations and amendments will be subject to the specific terms communicated at the time of booking and may involve forfeiture of all or part of the deposit.

If the Company arrives at the service address at the agreed time and is unable to gain access, or if the Client is not present where necessary to provide access or instructions, this may be treated as a late cancellation and a call-out fee or full service charge may be applied.

The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, or safety concerns at the site. In such cases, the Company will seek to rearrange the booking to a mutually convenient time. The Company will not be liable for any indirect losses arising from such cancellation or delay.

Service Time Windows and Delays

The Company will provide an estimated arrival time or time window for the Service. While the Company aims to keep to agreed timings, these are estimates only and are not guaranteed. Factors such as traffic, earlier jobs over-running, or unforeseen circumstances may result in delays.

The Company will use reasonable efforts to inform the Client of any significant delays and provide a revised estimated time of arrival. The Company will not be responsible for any loss of income, profit, or other consequential loss suffered by the Client as a result of any delay or rescheduling.

Liability and Limitations

The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability to the Client is subject to the following limitations.

The Company will not be liable for any loss or damage arising from fair wear and tear, pre-existing defects, structural weaknesses or hidden conditions at the property, or from items that are fragile, poorly assembled, or not fit to be moved.

The Client is responsible for ensuring that any items they wish to retain are clearly identified and separated from those to be removed. The Company will not be liable for the removal of items that were not intended for disposal if these were not clearly distinguished or if the Client did not provide clear instructions.

To the fullest extent permitted by law, the Company shall not be liable for any indirect, consequential or economic loss, including but not limited to loss of profits, business interruption or loss of opportunity.

Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be lawfully limited or excluded.

Subject to the above, the total aggregate liability of the Company to the Client for any claim arising out of or in connection with the Services shall not exceed the total price paid or payable for the specific Service giving rise to the claim.

Insurance

The Company maintains public liability insurance and, where required, employer’s liability insurance in accordance with applicable law. Details of such insurance can be provided upon request. The existence of insurance does not increase the Company’s liability beyond the limits set out in these Terms and Conditions.

Complaints

If the Client is dissatisfied with any aspect of the Services, they should contact the Company as soon as reasonably possible, providing full details of the issue. The Company will review the complaint and may request further information or evidence. The Company will use reasonable efforts to resolve complaints amicably, which may include providing an explanation, corrective work, or a partial refund where appropriate and at the Company’s discretion.

Data Protection and Confidentiality

The Company will handle personal information provided by the Client in accordance with applicable data protection laws. Personal data will be used for the purposes of managing bookings, providing Services, processing payments, and for related administrative purposes. The Company will take reasonable steps to keep personal information secure and will not sell or share personal data with third parties except where necessary to deliver the Services, comply with legal obligations, or where the Client has given consent.

Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, natural disasters, acts of government or authorities, industrial disputes, transport disruptions, or failure of third-party systems. In such cases, the Company may suspend the Services or cancel the booking without liability, other than to refund any pre-paid amounts for Services not provided.

Amendments to Terms and Conditions

The Company may revise these Terms and Conditions from time to time. The version in force at the time of the Client’s booking will apply to that booking. Updated terms may be published or otherwise communicated to Clients for future reference.

Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be treated as severed from the remaining terms, which shall continue in full force and effect.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation provided by the Company, constitute the entire agreement between the Company and the Client in relation to the Services. The Client acknowledges that they have not relied on any statement, promise or representation not expressly set out in these documents.